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	<title>Comments on: Caesars Risk Management Inquiry</title>
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		<title>By: hype</title>
		<link>http://www.lasvegashype.com/las-vegas/caesars-risk-management-inquiry/comment-page-1/#comment-120</link>
		<dc:creator>hype</dc:creator>
		<pubDate>Thu, 06 Jul 2006 12:59:42 +0000</pubDate>
		<guid isPermaLink="false">http://www.lasvegashype.com/las-vegas/caesars-risk-management-inquiry/#comment-120</guid>
		<description>A McDonalds&#039; representative testified that they served their coffee
hotter than industry standards because they could use cheaper coffee
beans that way.  Although they had received hundreds of complaints
about burns, he said they had no plans to lower the temperature,
preferring high profits over customers&#039; safety.  The jury reacted with
some degree of proportionality because the money they awarded was
approximately equal to one morning&#039;s coffee sales for McDonalds.

Oh, and on motions after verdict the judge took away most of the award,
leaving her with not much more than the cost of her medical bills.

mxashly</description>
		<content:encoded><![CDATA[<p>A McDonalds&#8217; representative testified that they served their coffee<br />
hotter than industry standards because they could use cheaper coffee<br />
beans that way.  Although they had received hundreds of complaints<br />
about burns, he said they had no plans to lower the temperature,<br />
preferring high profits over customers&#8217; safety.  The jury reacted with<br />
some degree of proportionality because the money they awarded was<br />
approximately equal to one morning&#8217;s coffee sales for McDonalds.</p>
<p>Oh, and on motions after verdict the judge took away most of the award,<br />
leaving her with not much more than the cost of her medical bills.</p>
<p>mxashly</p>
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		<title>By: hype</title>
		<link>http://www.lasvegashype.com/las-vegas/caesars-risk-management-inquiry/comment-page-1/#comment-119</link>
		<dc:creator>hype</dc:creator>
		<pubDate>Thu, 06 Jul 2006 12:59:00 +0000</pubDate>
		<guid isPermaLink="false">http://www.lasvegashype.com/las-vegas/caesars-risk-management-inquiry/#comment-119</guid>
		<description>Doc,

I had occasion to talk to our risk management people recently.  The
supervisor had been in charge of risk management for a top five theme
park for eight years, until they went with an outside firm as well.  She
said that they averaged six lawsuits or inquiries daily.  In all cases
that generated an incident or accident report, a follow up letter had to
be sent.  In some cases, the risk management dept. would actually send
someone to the hospital to secure a signature on a release or immediate
settlement before the guest got &quot;lawyered up&quot;.  In all cases they would
order all employees to say nothing, but express sympathy.  The letter is
important as one of the questions always asked in deposition or court
is, &quot;What did you hear from Walmart after the accident?&quot;  and &quot;Did
anyone from Walmart call to make sure you were okay?&quot;

I&#039;m sure you know about the famous McDonald&#039;s coffee case.  The lady was burned on her crotch, spent three days in the hospital and had to have
skin grafts or plastic surgery of some kind.  She got megabucks, and
coffee hasn&#039;t been served hot enough to stay warm all the way to work
since.  Every time I walk into a convenience store and see glass pots of
coffee brewing within reach of kids, I wonder what they&#039;re thinking.

In my state, you have two years to file a lawsuit.  I wonder what they&#039;d
pay you to go away, without admitting guilt of course.  Andrew?  Berman?

I remember staying at the Excalibur a few weeks after they opened. In one of the crowded halls, I cut my arm on the sharp edge of the protruding fire extinguisher holder.  I complained, they comped my room. During a stay six months later, I noticed that heavy foam rubber edging had been put on the holders.  Probably saved some child from ripping their head open.

DH</description>
		<content:encoded><![CDATA[<p>Doc,</p>
<p>I had occasion to talk to our risk management people recently.  The<br />
supervisor had been in charge of risk management for a top five theme<br />
park for eight years, until they went with an outside firm as well.  She<br />
said that they averaged six lawsuits or inquiries daily.  In all cases<br />
that generated an incident or accident report, a follow up letter had to<br />
be sent.  In some cases, the risk management dept. would actually send<br />
someone to the hospital to secure a signature on a release or immediate<br />
settlement before the guest got &#8220;lawyered up&#8221;.  In all cases they would<br />
order all employees to say nothing, but express sympathy.  The letter is<br />
important as one of the questions always asked in deposition or court<br />
is, &#8220;What did you hear from Walmart after the accident?&#8221;  and &#8220;Did<br />
anyone from Walmart call to make sure you were okay?&#8221;</p>
<p>I&#8217;m sure you know about the famous McDonald&#8217;s coffee case.  The lady was burned on her crotch, spent three days in the hospital and had to have<br />
skin grafts or plastic surgery of some kind.  She got megabucks, and<br />
coffee hasn&#8217;t been served hot enough to stay warm all the way to work<br />
since.  Every time I walk into a convenience store and see glass pots of<br />
coffee brewing within reach of kids, I wonder what they&#8217;re thinking.</p>
<p>In my state, you have two years to file a lawsuit.  I wonder what they&#8217;d<br />
pay you to go away, without admitting guilt of course.  Andrew?  Berman?</p>
<p>I remember staying at the Excalibur a few weeks after they opened. In one of the crowded halls, I cut my arm on the sharp edge of the protruding fire extinguisher holder.  I complained, they comped my room. During a stay six months later, I noticed that heavy foam rubber edging had been put on the holders.  Probably saved some child from ripping their head open.</p>
<p>DH</p>
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		<title>By: hype</title>
		<link>http://www.lasvegashype.com/las-vegas/caesars-risk-management-inquiry/comment-page-1/#comment-118</link>
		<dc:creator>hype</dc:creator>
		<pubDate>Thu, 06 Jul 2006 12:57:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.lasvegashype.com/las-vegas/caesars-risk-management-inquiry/#comment-118</guid>
		<description>Why should he milk it?  The restaurant&#039;s worker was probably delinquent, 
and DocT got a nasty burn.  BUT, DocT seems likely to recover without 
permanent damage (unless he makes a living on the side as a forearm skin model).

Reminds me of some years ago when I walked away from a 5-car pileup.  I felt fine at first, but three hours later the neck pain started.  For those of you who have never had whiplash, let me tell you the pain was bad, bad, bad.  The reaction of some co-workers, after the initial clucks of sympathy, was to suggest possible parties for me to sue.

The pain persisted for 1-2 weeks before disappearing.  I was just happy 
that it went away.  If I were so inclined, I could have stretched out my 
symptoms and claimed damages from the insurers of the other drivers 
involved. And of course, I might have suffered unknown damages which may manifest themselves years down the road. In fact, I have a little twinge in my little finger right now.

I probably could have gotten a settlement in the 5-figures, considering 
that I was a well-paid employee at the time of the accident.  I just 
didn&#039;t feel right in pursuing such a case.  Of course, back then I was 
younger and more idealistic; today, I may just sue one and all.


Accidents happen, even on commercial properties.  My kudos to all victims who exercise some common sense and restraint before calling for their friendly neighborhood tort lawyer.

Bill T</description>
		<content:encoded><![CDATA[<p>Why should he milk it?  The restaurant&#8217;s worker was probably delinquent,<br />
and DocT got a nasty burn.  BUT, DocT seems likely to recover without<br />
permanent damage (unless he makes a living on the side as a forearm skin model).</p>
<p>Reminds me of some years ago when I walked away from a 5-car pileup.  I felt fine at first, but three hours later the neck pain started.  For those of you who have never had whiplash, let me tell you the pain was bad, bad, bad.  The reaction of some co-workers, after the initial clucks of sympathy, was to suggest possible parties for me to sue.</p>
<p>The pain persisted for 1-2 weeks before disappearing.  I was just happy<br />
that it went away.  If I were so inclined, I could have stretched out my<br />
symptoms and claimed damages from the insurers of the other drivers<br />
involved. And of course, I might have suffered unknown damages which may manifest themselves years down the road. In fact, I have a little twinge in my little finger right now.</p>
<p>I probably could have gotten a settlement in the 5-figures, considering<br />
that I was a well-paid employee at the time of the accident.  I just<br />
didn&#8217;t feel right in pursuing such a case.  Of course, back then I was<br />
younger and more idealistic; today, I may just sue one and all.</p>
<p>Accidents happen, even on commercial properties.  My kudos to all victims who exercise some common sense and restraint before calling for their friendly neighborhood tort lawyer.</p>
<p>Bill T</p>
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	<item>
		<title>By: hype</title>
		<link>http://www.lasvegashype.com/las-vegas/caesars-risk-management-inquiry/comment-page-1/#comment-117</link>
		<dc:creator>hype</dc:creator>
		<pubDate>Thu, 06 Jul 2006 12:57:07 +0000</pubDate>
		<guid isPermaLink="false">http://www.lasvegashype.com/las-vegas/caesars-risk-management-inquiry/#comment-117</guid>
		<description>And I am used to being a comp whore, as stated in the past. Its just
that I don&#039;t want to make any trouble or get a rep.

Tom</description>
		<content:encoded><![CDATA[<p>And I am used to being a comp whore, as stated in the past. Its just<br />
that I don&#8217;t want to make any trouble or get a rep.</p>
<p>Tom</p>
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	<item>
		<title>By: hype</title>
		<link>http://www.lasvegashype.com/las-vegas/caesars-risk-management-inquiry/comment-page-1/#comment-116</link>
		<dc:creator>hype</dc:creator>
		<pubDate>Thu, 06 Jul 2006 12:56:24 +0000</pubDate>
		<guid isPermaLink="false">http://www.lasvegashype.com/las-vegas/caesars-risk-management-inquiry/#comment-116</guid>
		<description>Just a more rare form of comp whoring.. .no big deal.

Kurt</description>
		<content:encoded><![CDATA[<p>Just a more rare form of comp whoring.. .no big deal.</p>
<p>Kurt</p>
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	<item>
		<title>By: hype</title>
		<link>http://www.lasvegashype.com/las-vegas/caesars-risk-management-inquiry/comment-page-1/#comment-115</link>
		<dc:creator>hype</dc:creator>
		<pubDate>Thu, 06 Jul 2006 12:56:08 +0000</pubDate>
		<guid isPermaLink="false">http://www.lasvegashype.com/las-vegas/caesars-risk-management-inquiry/#comment-115</guid>
		<description>Still, if I&#039;m you, I write back a note saying how you feel they are at
fault, but would be willing to sign some sort of waiver in exchange for
another comped trip in upgraded room. The worst they can do is say no.

Now, before anyone gets too upset, 99% of the time I think such
&quot;extortion&quot; is wrong. But this is Harrah&#039;s we are talking about -
weasels among weasels.</description>
		<content:encoded><![CDATA[<p>Still, if I&#8217;m you, I write back a note saying how you feel they are at<br />
fault, but would be willing to sign some sort of waiver in exchange for<br />
another comped trip in upgraded room. The worst they can do is say no.</p>
<p>Now, before anyone gets too upset, 99% of the time I think such<br />
&#8220;extortion&#8221; is wrong. But this is Harrah&#8217;s we are talking about -<br />
weasels among weasels.</p>
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